My personal extract of today's Financial Times review: The human cannot be replaced by AI (Artificial Intelligence):
1. Renowned research company Gartner concludes that "fully automated customer service functions are 'both unlinkely and undesirable'." Section "AI in Practice", Financial Times, 03 December 2025,
Article: Customer service to retain the human touch, written by Elizabeth Bratton.
2. It's motivating for students to learn more if the tutor is a human being. That's the conclusion of Aly Murray, founder of UPchieve. Reported in the article "Students embrace technology as
schools tread carefully". Also section "AI in Practice" of today's Financial Times, written by Andrew Jack.
And here a personal experience story of mine that concerns the topic:
It was only some hours ago that I made a very unpleasant experience with a Customer Service Robot of a large international telco company today. The computer voice asked me to name a PIN which I had no clue of where to take from (it was at least not to be found in my app where I should look for it as the voice explained). It failed and I was alternatively sent an SMS on my mobile phone (they recognize the number and thus the customer at once!) with another PIN I should then speak out loud into the telephone. This PIN did not work either. Twice. But it was the right PIN and I spelt it loud and clear enough. I stopped the annoying computer talk and wrote an e-mail to a technical team which I had contacted from my husband's business some time ago. Because no other e-mail address is provided. Only a contact form. But there I cannot forward them my order confirmation as a PDF file... Long story made short: PLEASE stop replacing Customer Service by computers and let human beings do their job. Invest money in people and not in machines and crazy technology that does not help me but leaves me with the question: Shall I cancel the contract I just made? No. One more try. I warned by this post.